Asiana Travel Mate assumes responsibility for the services and facilities it delivers, as committed to travelers in a validated, personalized itinerary. We are committed to delivering what is promised in writing and will address any issues arising in the course of a tour towards an amicable settlement. The scope of our responsibility is complete and specific to all services and facilities we provide directly, over which we have complete control.

We extend our responsibility in an intermediary role to address grievances in the case of service or facility providers over whom we do not have complete control but whom we have contracted or officially endorsed. We are very selective in our choice of strategic partners that are an integral part of our operational or logistical capabilities and feedback from our travelers is appreciated and acted upon. We are implementing a system to set the criteria, evaluate performance and award a strategic partnership status that will carry our branding.

Additionally, our travel advisory personnel are committed to providing unbiased, accurate and timely information, to guide potential travelers in deciding on their choices. They are expected to have the traveler's best interest at heart and refrain from any form of sales manipulation or verbal promises beyond their scope of ensuring its fulfillment.

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